Please note: This is the policy for IELTS (Academic and General Training), you can find the UKVI cancellation and refund policy here.

Cancelling your IELTS test

If you cancel your IELTS test up to five weeks before the test date, you will receive a refund minus an administration fee of 25% of the test fee.

To cancel your test date, please download and complete our Request for Refund or Test Date Transfer Form and send it to examsalbania@britishcouncil.org.

Candidates who seek to cancel their registration or transfer test dates within the five-week period prior to the test date will only receive a refund if they can satisfy to the Administrator that their ability to sit the test has been affected by serious illness or serious cause. Serious causes include:

  • illness- e.g. hospital admission, serious injury or illness ( does not include minor illness as mild cold)
  • loss or bereavement- death of a close family member
  • hardship/trauma- victim of crime, victim of a traffic accident
  • military service

If an original certificate confirming these serious causes on the date of the test is provided within five working days of the test date, together with the Request for Refund or Test Date Transfer Form, the fee is refundable, minus an administration fee of 25% of the test fee.

Only original certificates in local language or English are accepted. If we have not received both required documents at our office in Tirana by the fifth working day after the test, you will be marked as absent and forfeit all claims.

Copies sent by fax or email are not accepted. We recommend sending medical certificates by registered mail to our office: British Council,Sami Frasheri Street, Teknoprojekt building, Entrance 2, Apt 3, 1001 Tirana, Albania.  

Please note that we do not accept sick notes issued by family members.

Requesting a test day transfer

If you need to change the date of your test from the date you originally booked, you can request a test day transfer up to five weeks before the test date, (with a form and a fee of 30 EUR). Within five weeks of the test day, a transfer is possible only due to an medical reason, in which case you need to provide a proof/ medical report. This service is free of charge.

Please note that the new test date must be within three months of the original date. In cases of illness, transfer is possible within five weeks of the test if an original medical certificate is provided within five working days of the test date, together with the Request for Refund or test date transfer form.

If you receive a transfer to a new test date (either before the test or due to illness) and are ill on the second test date, then you are not entitled to a refund of the test fee nor to any further transfer to a new test date.

Please download and complete our Request for Refund or Test Date Transfer Form and send it to examsalbania@britishcouncil.org.  (Please note that you need to sign the form.) You can find the documents below in the download section.

Fee can be paid via a direct bank transfer to the following account:

  • Bank name: Intesa San Paolo Bank
  • SWIFT code: USALALTR010
  • Account name: British CouncilAlbania
  • Account number EUR: 30545235301
  • IBAN code EUR: AL59208111010000030545235301